The Senzime commitment:

“At Senzime, we make the unknown, known.” 
 

From the first conversation to ongoing support years down the road, Senzime's commitment to our clients is unmatched. Our mission is clear: to educate, support, and listen—enabling you to deliver the best possible care for your patients.

The journey begins with our knowledgeable sales representatives and leadership team. We provide comprehensive insights, data, and peer-reviewed studies on the benefits and safety of quantitative train-of-four (TOF) monitoring. When you're ready to trial the TetraGraph® system, we're there to set it up and assist during surgeries of your choice.

Key elements of our support include: 

• Offering in-services, educational resources, and data to create a “buzz” with staff before trialing.
• Serving as your go-to contact for any questions throughout the process, from trial logistics to equipment and education.
• Working closely with your purchasing department to find the most cost-effective solutions for equipment and sensors. 
• Collaborating with your Biomed and IT departments to integrate TetraGraph software and hardware into your electronic health records (EHR). 

Beyond sales and leadership, Senzime’s clinical support team is with you every step of the way. Our team includes experienced anesthesia technicians, ICU nurses, and other specialists, ensuring that all your clinical questions are answered during and after your trial. Our expertise allows us to assist your anesthesia providers in real-time, during surgeries, to ensure the best possible outcomes.

After your purchase, our clinical team continues to offer follow-up support as needed. We provide ongoing education, clinical assistance, equipment maintenance, and in-services for new staff, including residents and fellows. Consistent visits ensure open communication and a strong relationship with your team.

A unique feature we offer is our WhatsApp support groups. This platform allows you to reach our clinical support team 24/7, giving you peace of mind knowing that expert help is always available. 

With our background as anesthesia technicians and nurses, we understand the value of having educational resources available in the operating room. That’s why we've developed visual aids and tools to help your team use our products to their full potential. These resources are strategically placed in the OR for quick reference, assisting anesthesia providers "in the moment." 

Adopting new technology is about adjusting to new habits and standards. At Senzime, we’re here to ensure you feel confident in using our products, allowing you to focus on what truly matters: your patients’ safety.